By Gail Egan

Our management company included a report in the Owners Monthly Meeting Packet distributed to all owners in our community listing the names and unit numbers of owners who are delinquent in the payment of common charges.    Many of us believe this is a breach of confidentiality and our right to privacy. Can this be reported to the Attorney General’s Office? 

RESPONSE

 Th report divulging names and addresses of delinquent owners is absolutely a violation of privacy.

A“REDACTED” Delinquency Report can be provided to everyone in the community by deleting owner names and addresses.  This will maintain confidentiality but also allow all residents to be aware of the total dollar amount overdue. 

The only state regulatory agency for property managers is the Department of Consumer Protection. However, DCP investigations apply only to patterns of malfeasance involving multiple associations, willful criminal activity or being unregistered.  Unfortunately, DCP’s workforce continues to dwindle so the DCP is hard-pressed and over worked. 

Presume your property manager is a registered Community Association Manager.

The issue of confidentiality and other issues relative to condominiums under CT state statutes should be covered under the initial CAM certification training provided by CAI-CT (Community Association Institute-Connecticut Chapter).  As well as their continued educational training programs for property managers.

A suggestion:  contact CAI-CT perhaps it will be able to provide the date of the initial training program and if your property manager has taken advantage of continuing-education programs.